Carnival Cruise Lines Passengers Outraged After Last-Second Itinerary Changes

Needless to say, they were not happy.

The incident happened in August aboard the Carnival Vista.

The eight-night cruise from Florida was scheduled for stops in Aruba, Curacao and Turks and Caicos. But Carnival officials said there was a problem with the engine that prevented that. Guests were notified almost immediately, as soon as the ship was prepared to leave.

There was a “technical issue affecting the ship’s cruising speed” and the cruise instead rerouted to the Bahamas.

Cue the outrage. Some passengers began screaming for refunds, including one man who claimed he spent more than $6,000 on the cruise.

“Ladies and gentlemen, the way you’re going about this with the noise and chaos isn’t going to solve any issues,” one cruise employee explained to the passengers, according to video obtained by the television show Inside Edition.

Passengers were offered several options.

“We communicated directly with guests on board regarding their options for the sailing,” Carnival said in a statement. “Those that sailed were given an onboard credit as well as a future cruise credit toward another cruise to make up for the unexpected change, and those who preferred not to sail were offered a 100 percent refund.”